All urgent cases will be assessed/seen the same day. This may mean you have to attend Gloucester Health Access Centre or visit your local pharmacy for advice and treatment. The reception team will ask you the nature of the problem when booking an emergency appointment. This is to ensure you are offered the best choice.
For non-urgent problems, our receptionists will offer you the soonest available appointment or your preferred day, up to six weeks ahead.If the doctor you wish to see is unavailable on that day, you will be offered an appointment with another doctor.
Telephone appointments are available for those who have a problem or query that does not require a face-to-face consultation.
We have a phlebotomist available to take blood at the practice on most days.
Due to the confined nature of our premises at 38, Warwick Avenue in Tuffley, there are a limited number of appointments at that site and, sometimes, we may ask you to attend our main surgery at Aspen Centre.
Please note: Doctors’ appointments are generally ten minutes, in order that they can see the large number of people who need them. Consequently, the doctors may not be able to manage long lists of problems and you may need to prioritise and make another appointment if necessary.
It is also worth noting that our nurse practitioner is trained in treating minor illnesses and the nurses are also able to offer contraception, HRT checks, smoking advice/prescriptions and travel vaccination advice.
Let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary.
Our two surgeries are linked by computer so that appointments can be made from either surgery. However, due to the small capacity of the branch surgery, at 38 Warwick Avenue, it may not always be possible to obtain an appointment there on any given day because of high demand. In this case patients will be asked to attend Aspen Centre.
We try and enable patients to see the doctor of their choice and in most instances this will be possible. However, there may be times when you cannot obtain an appointment with your first choice of doctor because he/she is already fully booked, or away. This is not ideal but we like to think that all of our doctors and nurses will provide you with a first class service. We conduct regular and detailed patient satisfaction surveys.
We realize that no appointments system is perfect but we have found that our ability to see patients quickly is necessary and very popular and we hope that you find it helpful and convenient.
HOW YOU CAN HELP US:
- Be on time for your appointment.
- Tell us if you need to cancel.
- Call for a home visit or urgent appointment before 10.00am.
- Ring for test results between 11.30-12.30 Monday-Friday
People with disabilities
Our premises have suitable access for people with disabilities and parking is available